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How kr732 Handles Your Personal Data

At kr732, we take your privacy seriously — this page sets out exactly what data we collect, why we collect it, and how you can access, update or…

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kr732 How kr732 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our team is available around the clock.

Email Privacy Team Send a written request to our privacy address and we will respond within 72 hours. Include your registered account email so we can locate your record quickly and securely.
Live Chat on Dashboard Open the chat widget from your kr732 account dashboard any time, day or night. Our agents can log a formal privacy request or answer questions about what data we hold on your account.
Privacy Request Form Submit a structured request using the dedicated form in your account settings. This is the fastest path for data access, correction or deletion requests, and we confirm receipt by email within one business day.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security practices to your account data — from encrypted storage to access controls that limit which team members can view personal records.

Data We Actually Collect

We collect your name, contact details, date of birth and payment identifiers when you open an account. We also log session activity and device type to detect unusual access patterns and keep your account secure.

Cookie Practices

Our site uses functional cookies to keep you logged in and remember your lobby preferences, plus analytics cookies to understand which pages load slowly. You can manage cookie preferences from the banner on your first visit or from your browser settings at any time.

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, the payment provider processes the transaction on their secure infrastructure. We receive only the transaction reference and status — we never store your UPI PIN, Paytm password or PhonePe credentials on our servers.

Retention Periods

Account data is kept for as long as your account remains active, plus any period required by applicable law. If you close your account, we retain only what regulation requires and delete the rest within 30 days of the closure being confirmed.

Who to Contact for Changes

Requests to correct inaccurate data, update your contact details or delete your account go to our privacy team by email or through the in-dashboard form. We aim to complete all valid requests within five working days and confirm the outcome by email.

Third-Party Data Sharing

We share data only with service partners needed to operate the platform — identity verification providers, payment processors and fraud-detection services. Each partner is bound by data-processing agreements and cannot use your data for their own marketing.

Your Privacy Questions Answered

Below are the questions we hear most often about how kr732 manages personal data, your rights as an account holder, and how to get in touch if something needs to change on your record.

We collect your full name, email address, mobile number, date of birth and the payment identifier you use — for example your UPI ID. We also log device type and IP address to monitor for unauthorised access attempts on your account.

Yes. Submit a data access request through the privacy form in your account settings or by emailing our privacy team. We will compile and send your data within five working days, delivered securely to your registered email address.

Use the account-closure flow or send a deletion request to our privacy team. We delete all non-mandatory records within 30 days. Some transaction records may be retained where Indian law requires it, and we will tell you exactly what we keep and why.

We share data only with partners who help us run the platform — identity verification services, payment processors like the networks behind UPI and Paytm, and fraud-screening providers. None of these partners may use your data for their own marketing purposes.

The payment providers handle the transaction on their own secure systems. We receive only the confirmation reference and the credited amount. Your UPI PIN, Paytm credentials and PhonePe authentication details are never transmitted to or stored on our servers.

Non-mandatory data is deleted within 30 days of confirmed account closure. Transaction records that local law in India requires us to retain are kept for the legally specified period only, then permanently deleted. We notify you of what is retained at the time of closure.

Reach our privacy team via the in-dashboard live chat or the dedicated email address listed in your account settings. We acknowledge every complaint within one business day and aim to resolve it within five working days, keeping you informed throughout the process.

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